Terms & Conditions

Cancellation Policies:

Day Tours and Activities

The Tour and Activity Cancellation Policy applies to all tour and activity bookings, booked direct or through 3rd parties. This policy does not apply to Packages.

Full refund if cancelled more than 14 days before.

50% refund if cancelled 2-14 days before.

No refund if cancelled less than 2 days before.

If bookings are made with less than 14 days to the start time, there will be a 48 hour grace period from the time of booking where bookings can be cancelled for a full refund. If bookings are cancelled by the operator or guide for any reason, customers will be offered a full refund or, if possible, the opportunity to reschedule or book an alternative.

Packages

When booking a multi day or package offering, a 30% deposit is required to secure your booking. This invoice is due within 10 days of issue. The remaining amount should be paid no later than 30 days before arrival.

The Package Cancellation Policy applies to all multi day and package bookings, booked direct or through 3rd parties.

Full refund if cancelled more than 60 days before start date.

Full refund (minus deposit) if cancelled 31-60 days before start date.

No refund if cancelled 30 days of less before start date.

If bookings are made with less than 30 days to the start time, the full amount will be due at the time of booking. There will be a 48 hour grace period from the time of booking where bookings can be cancelled for a full refund. If bookings are cancelled by the operator or guide for any reason, customers will be offered a full refund or, if possible, the opportunity to reschedule or book an alternative.

Deposits

For larger groups and multi-day tour bookings, a deposit of 30% is required to secure the booking. This deposit is fully refundable if cancelled within 48 hours of the time the booking is made.

Non Guarantee

The tours and packages we provide are in nature and as such we cannot guarantee certain aspects of the tour. We cannot guarantee experiences / sighting having to do with wildlife / nature / weather. This includes but is not limited to: catching fish on a fishing trip, seeing moose on a moose safari, seeing the Northern Lights on an Aurora tour. We will always try our best to provide you with the best possible experience in the hopes that we can see/experience all that you expect but we cannot guarantee nature will act the way we want and will not provide refunds in these cases.

By booking a tour, experience, package or accommodation with us, you are agreeing to the terms above.

There is a certain level of risk involved when exploring in nature, we always recommend that tourists take out comprehensive travel insurance before travelling to cover you in the event of any unforeseen circumstances for the activities you have booked.